Technical Support
Monday – Friday from 8:30 a.m. to 4:30 p.m.
Summer Hours – 7:30 a.m. to 3:00 p.m.
Manager of Information Technology – Patrick Pelletier
Patrick.Pelletier@hscdsb.on.ca
Network Administrator & Technical Supervisor – Derek Warmington
System Administrator – Justin Jones
Computer Support & Training Assistant – Marcia Belanger
Student Information Administrator – Sharon Mckinnon
Help Desk Specialist – John Barber
Technical Support Specialist – Dave O’Hare
Technical Support Specialist – Mike Cano
Technical Support Specialist – Maurizio Robibaro
I.T. Helpdesk
Manage Engine Service Desk Plus is the new Help Desk / Service request tracking system. To make the process of reporting issues to the IT Help desk easier, this software provides you with a Self-Service Portal where you can log your complaints and issues online with the help of a web-based form.
User Guides:
Help Desk User Guide
To go to the IT Help Desk, click the link below:
http://ithelpdesk.hscdsb.on.ca
Secretary Links
Help Desk & Service Procedures Introduction:
Manage Engine Service Desk Plus is the new Help Desk / Service request tracking system. To make the process of reporting issues to the IT Help desk easier, this software provides you with a Self-Service Portal where you can log your complaints and issues online with the help of a web-based form.
User Guides:
Help Desk User Guide
To go to the IT Help Desk, click the link below:
http://ithelpdesk.hscdsb.on.ca
Teacher Links
** Only available inside Board’s network. Not available at home.
If you have any questions regarding the IEP, contact the Special Education Department at: 705.945.5677